Terms & Conditions

Terms&Conditions

Definitions

WallBracketsDirect	We or us
Customer:	You and Your
Consumer:	Any person who buys goods from us for purposes which are outside his trade, business or profession
Goods:	The computer hardware and software products sold by us to you including packaging, manuals and any other ancillary components or documents
Conditions:	Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by us
Our telephone number:	01204 326190
Our business facsimile number:	01204 326190
Our online contact:	support@WallBracketsDirect.com

The conditions which apply to your purchase of goods from us
The conditions in Part I apply to your purchase of goods from us whether you are a consumer or not.
The conditions in Part II apply to you purchase of goods from us only if you are a consumer.
The conditions in Part III only apply to your purchase of goods from us if you are not a consumer.

Voluntary Code for the return of goods by you to us
This code only applies as between you and us if you are a consumer. This code is intended to promote good relations between you and us. The code is entirely voluntary and does not affect your statutory rights.

Important
In individual circumstances the provisions of the voluntary code may be more or less favourable to you than your statutory rights. You are free to withdraw from the operation of the code at any time and pursue your statutory rights. If you are in any doubt about your statutory rights you may wish to consult a solicitor or your local citizens advice bureau.

Part I

a) Making an agreement to purchase our goods

· The market in the goods is such that the specification, description and price of individual goods can change
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b) Delivery of the goods

· The price of the goods does not include delivery by us to you
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Part II

a) Payment and Price

b) Delivery

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· If we are unable to deliver the goods to you within 30 days beginning with the day after the day of the agreement:

we shall inform you by e-mail ;
we shall make a further offer to you by e-mail to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid ;

c) Your right of cancellation

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· You may cancel by giving us notice in any of the following ways:

by a notice in writing which you leave at our address (given above);
by a notice in writing which you send by post to our address (given above);
by facsimile to our business facsimile number (given above);
by electronic mail to our electronic mail address (given above);

and the notice shall operate to cancel the agreement between us.

· If you cancel the agreement :

you must return the goods to us;
the goods must be returned to us complete (please note the definition of goods given above) ;
you are responsible for the cost of returning the goods to us at the address given above ;
you are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us ;
you are under a duty to take reasonable care to see that they are received by us and not damaged in transit ;

d) Our right of cancellation

e) Statutory rights

f) Guarantees and after sales service

g) Advice given by us to you

h) Your responsibilities

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· It is your responsibility to ensure that wherever necessary you access the manufacturers web site to download any necessary product upgrades (including drivers and manuals).

The Code

We recognise that goods supplied by us to you may not meet your expectations. In our experience there are many reasons why that may happen. Examples of those reasons include a defect in the goods at the point of delivery to you, incompatibility with existing components within your system, poor installation or simply slower performance than you require.

We are not able to establish why the goods have failed to meet your expectations without an opportunity of inspecting and testing the goods.

In any case where the goods fail to meet your expectations we invite you to return them to us with an explanation of the problem.

In any case where we agree that the problem has arisen because of a defect in the goods at the point of delivery to you:

we will refund the cost of the goods to you if returned within 28 days of the date of delivery; in any other case we will replace the goods or provide you with a credit for the cost of the goods.

In every case where you return goods upon the basis that there was a defect in the goods at the point of delivery to you we will inspect and test the goods.

Insofar as it may be established that there was no defect in the goods at the point of delivery to you, we reserve the right to charge you £10 as a contribution towards the cost of inspecting and testing the goods.

In any case where it is established that there was no defect in the goods at the point of delivery to you

· we will nonetheless try to assist you in resolving the problem
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Part III

a) Conditions applicable

b) Price and payment

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· If you fail to make any payment on the due date then without prejudice to any of our other rights we may:

suspend or cancel deliveries of any articles due to you; and/or

c) No set off

You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim which you may have or allege to have or for any other reason whatsoever.

d) Delivery and non-delivery of goods

e) Retention of title by us

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· In spite of delivery having been made property in the goods shall not pass to you until:
· you have paid the price plus value added tax in full; and
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f) Acceptance of the goods

g) Rejection of the goods

h) Return of goods which are in accordance with the contract

i) Variations in description or specification

j) Limitations upon our liability to you

k) Choice of law and jurisdiction

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